Legal notice

ASSA ABLOY ("WE") is committed to protecting your personal data in connection with your use of this ASSA ABLOY service.

The purpose of this Privacy Notice is to describe how we collect and will process the personal data we receive in connection with the use of the websites and mobile applications, which will be referred to as the “Service” in this notice.

This Privacy Notice applies to the websites and mobile applications of the ASSA ABLOY Group companies in Latin American countries.

We will collect and process the personal data that you provide through our websites and mobile applications.


What personal data will ASSA ABLOY process, and why?
ASSA ABLOY will process your personal data in accordance with the following description:

  • To provide the Service that you request and give your consent;
  • To send marketing communications when we have your permission and / or when permitted by law;
  • To personalize our Service (for example, so you can log in);
  • Those obtained through the use of ASSA ABLOY virtual stores, including the type of device, navigation you are using, geographical location, among others;
  • In our “legitimate interest” (for example, to share your personal data with other affiliated entities of ASSA ABLOY); and
  • When we are required by “legal obligation” and / or “competent authority” (for example: fiscal and legal compliance, compliance with a judicial resolution).


ASSA ABLOY will process the personal data contained in this section to provide you with the service.

  •  The data that we process and collect will come primarily from the use of the websites and mobile applications required to use the Service;

Note: ASSA ABLOY has no control over how other applications (eg Google, Facebook, Linkedin, Instagram, Twitter, etc.) process, collect, store or use your data. We recommend that you check the privacy and cookie policies of those websites before providing data. ASSA ABLOY will process your personal data to provide you with the service and support related to the Service. 

  • Name (s), Surname (s) and email address, contact and telephone registration; and• Information related to the use and technical data related to your device (for example, such as your IP address).

Note: ASSA ABLOY does not sell or rent your personal data to third parties outside the ASSA ABLOY group of companies.


Transfer of personal data

ASSA ABLOY may transfer your personal data to the following categories of recipients to the extent necessary to complete the processes stipulated above or if legally required:


  • Government agencies and institutions;
  • Other legal entities within the ASSA ABLOY group; and
  • Our service providers, which are necessary to carry out the Service.

These third parties can only use your personal data in accordance with our instructions and policies.


International use 

We will exercise care to facilitate the transfer of data between the computer or device and our computers or servers (or providers of this type of service to carry out the Service). We have the mechanisms to safeguard your personal data after receiving it. We have our servers and offices in Latin America, the European Union and the United States, for this reason, it is possible that, during one of the processes, your personal data may be transferred, stored and processed in one of these locations.

As the data protection, privacy and other laws of the United States may not be as comprehensive as those of the European Union, we take many measures to protect your privacy and can offer a Data Processing Agreement for customers in the European Union. . If you wish to request this, please use the communication methods described at the end of this notice. When you use this Service, you understand and accept that the collection, storage, processing and transmission of your personal data is carried out in our facilities in Latin America, the European Union and the United States by us and by the service providers with whom we have to share the information as described in this notice. 


For how long will ASSA ABLOY store your personal data?

ASSA ABLOY stores personal data for as long as it is necessary to fulfill the purpose for which it was collected, unless we can or are obliged by you to store personal data for a longer period of time.

ASSA ABLOY will delete your data when the law no longer requires us to keep it or when it is no longer necessary to provide the Service. At the end of the Service and when the client requests it, the data will be deleted within a maximum period of three (3) months after such termination.


Right of access and rectification.

You have the right to request access to personal data related to you. This includes the right to be informed whether or not personal data about you is being processed, what personal data is being processed and the purpose of the processing.
You also have the right to rectify or add personal data if the personal data is inaccurate and / or incomplete. As soon as we become aware that inaccurate personal data is being processed, we will correct such personal data as soon as possible and notify you accordingly.


Right to erasure

You can request that your personal data be erased, for example, in the following situations:

  • If the personal data is no longer necessary for the purposes for which it was collected;
  • If you object to the processing of personal data where we do not have an overriding legitimate interest;
  • If the processing is illegal; or
  • If personal data has to be erased to allow us to comply with a legal requirement.

If you have any questions about your right to erasure, please contact ASSA ABLOY's Divisional Data Protection Manager (Data Protection Manager). Please note that we may deny your request if processing is permitted or required in accordance with law and / or any other legal reason.
To request deletion, you must provide specific information that you want to delete, such as the URL of each page where the personal data is located, so that we can find it.

ASSA ABLOY is not obliged to remove any content, personal data that:

  • Federal or state law requires ASSA ABLOY or a third party to maintain;
  • It was not required by you;• You are anonymized so that you cannot be identified; and
  • You did not follow our instructions to remove or request removal.

Note: Deletion of your personal data from the Service does not guarantee the complete deletion of that personal data from our systems or from the systems of our service providers.


Right to object

You have the right to object to our use of your personal data based on our legitimate interest. If you object, we will no longer process your personal data unless we can demonstrate that we have compelling legitimate grounds for the processing that override your interests or rights and freedoms or if we need them to establish, exercise or defend legal claims.


Right of restriction
You can ask us to restrict the processing of your personal data in the following situations:

  • If the processing is no longer necessary for the purposes for which it was collected or processed;
  • If you withdraw your consent to the use of data that we based on your consent;
  • If you believe that the personal data may not be correct;
  • If you believe that the processing is unlawful; or
  •  If we process your personal data based on our legitimate interest, where we do not have an overriding interest in relation to your privacy interest.


Right to data portability

If you request access to your personal data about you and that you have provided, and if this personal data is processed automatically; You can request that the data be provided in a structured, commonly used and machine-readable format.

You can also request that your personal data be transferred to another business. Only if this is technically possible including if the cost is not onerous for ASSA ABLOY.
Note: By exercising some of these rights you could disable communication between us and your devices because we could not provide the Service that you have requested.


Usage statistics tracking

The websites use Google Analytics, an analytics service provided by Google, to help us track the usage statistics of visitors to our websites on an aggregate level. Google Analytics collects information such as how often users visit the application and their geographic location. ASSA ABLOY uses the information to improve the technical performance of the application, optimize the performance of the application functions, improve the experience of the application users, better tailor the application to the interests and needs of the users and make the application easier to use. Google's ability to use and share information collected by Google Analytics about your visits to our mobile application is restricted by the Google Analytics Terms of Service (

For information on how Google uses your data when you use the application, visit By using and installing websites, you agree that Google Analytics collects and processes your data.

For information on how to withdraw your consent, visit

With our websites, we may collect certain information automatically through various mechanisms, including, but not limited to, cookies. This collection may include, among others, the personal data described in “What personal data will ASSA ABLOY process and why? section. We collect this (non-identifiable information) to help diagnose problems, administer the Service, to help identify and gather broad demographic information.

A "cookie" is a text file that is stored on a computer for record-keeping purposes. You can find how we use cookies in our cookie policy. You can configure your browser to try to reject cookies. Please note that some features of the Service may not be available if your browser does not accept cookies. Since we track website usage information as described above, your selection of the DO NOT TRACK option in your browser may not affect our data collection. The only way we know of to completely "opt out" of information collection through cookies or other tracking technologies is to delete and disable cookies and other recording / tracking tools in your browser. Some of our websites and mobile applications may contain links to other websites, including social networks such as Facebook, LinkedIn, Twitter, Instagram, etc.

ASSA ABLOY is not responsible for the privacy practices or the content of any of these linked sites. Linked sites may collect personal data from you that is not subject to our control. The personal data collection practices of the Linked Sites will be governed by the privacy policy of that site. We take steps to protect all personal data transferred to a third party or other countries, in accordance with applicable data protection laws as stated above. No data transmission over the Internet can be 100% secure. There is always the risk that the information collected and displayed on the Service may be compromised, despite the steps we take to protect your personal data. For example, a third party may illegally intercept or access private communications or transmissions, or other users of the Service may abuse or misuse your personal data. Accordingly, you agree that you are providing such personal data at your own risk.


Children's privacy

The Service is not and is not directed at children or minors under the age of 18, we do not intend and will not knowingly collect any personal data from children or minors of the indicated age. If we discover that we have collected the personal data of a minor, we will immediately delete the personal data from our servers (if not necessary or required by applicable law and this Privacy Notice). If you believe that content from minors under the age of 18 has been posted on our Service, please notify us by contacting us at


Changes and updates to this Privacy Notice 

We may update this privacy statement from time to time, in response to changes in legal, regulatory, and operational requirements. We will take appropriate and feasible steps to notify users of such changes (including when they will take effect). The latest version of our Privacy Notice is available through our website. Continued use of the Service after such updates take effect will constitute acceptance of those changes. If you do not accept any updates to this privacy notice, you must stop using this Digital Service. We will use good faith efforts to resolve any request to correct inaccurate personal data, except when: (1) the request is unreasonable; (2) requires a disproportionate technical effort or expense; and (3) endanger the privacy of others, or is impractical.

We will comply with the specific time required by applicable law to respond to your concerns, free of charge, if it is possible for the business and the number of times it will allow, according to applicable law. Contact information and questions Requests to exercise your rights as indicated above will be addressed to "Attention: ASSA ABLOY AMERICAS Data Protection Manager" at:ASSA ABLOY AMERICAS110 Sargent DR.New Haven, CT. 06511